India’s biggest BPO firm to open
itmatters.comph - April 28, 2006
Genpact, a subsidiary of General Electric (GE) and India’s largest
business process out-sourcing (BPO) provider, is set to open within
the second half its first site in the country.
Industry sources told BusinessWorld in separate interviews that
Genpact will lease half of Plaz@A in Northgate Cyberzone information
technology ( IT) Park in Alabang, south Metropolitan Manila.
Developed by Cyberzone Properties, Inc. of Filinvest Development
Corp., this new building is a six-storey facility with total floor
space of 10,800 square meters.
The remaining half will be leased to call center firm eTelecare
Global Solutions, which is set to open its fifth site with 900 seats
by third quarter this year.
Sought for comment, Genpact did not answer questions sent by this
paper, but its foray in the Philippines was briefly mentioned in one
of the articles posted in its official website.
When asked by India-based magazine Business Today in its May 7 issue
on its position on competition facing India-based BPOs, Genpact
said: "They [Indian-based BPOs] do face competition, which is why we
are expanding fast. We are already present in low-cost destinations
and we will be opening a new center in the Philippines soon. But
India will never lose its relevance for the industry because of its
huge population base and talent."
Now only 33%-owned by GE, Genpact was put up in 1997 as a captive
BPO arm-servicing purely GE BPO requirements under the name GE
Capital International Services or GECIS.
In 2004, GE eventually sold 60% of the firm’s stake to private
equity firm General Atlantic Partner and Oak Hill Capital Partner.
As a result of the acquisition, it transformed into a third-party
vendor, in which it began servicing other clients aside from GE and
changed its name to Genpact.
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