Additional SEC requirement to incorporate a Call Center

Aside from the usual incorporation requirements to incorporate a company in the Philippines, the Securities and Exchange Commission (SEC) now requires companies that will engage in Call Center operations to submit a “Modus Operandi” or Call Center Mode of Operation.There is no standard form required by the SEC but I would suggest that the Mode of Operation should contain the following:

(1) Brief Introduction of the Company and base of operation in the Philippines;

(2) Service Description;

(3) IT Services Flow Chart;

(4) Equipment to be used directly in the operations;

(5) IT Service schedule;

(6) Area Requirement;

(7) Utilities requirement; and

(8) Countries of export Markets and list of prospective clients.

The SEC will not accept the incorporation documents for processing without the Call Center Mode Operations also attached together with the incorporations documents.

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