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Primary Contact
316 Mile Long Building
Amorsolo Street
Legaspi Village
Makati City
1200 Philippines
Telephone: (632) 8941441
TeleFax: (632) 8124296
e-mail:
gtalaw@gtalawphil.com
Office Hours
9:30AM to 5:30PM PH Time
Monday - Friday
www.gtalawphil.com |
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Information &
Communications Technology
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IT & IT-Enabled
Services Priority Sectors' Profile
Contact Centers
| Definition |
A physical location where calls are placed or
received in high volume for the purposes of sales, customer
service, technical support, research, and others. |
| Trends |
"The Philippines is set to be among the
largest markets for contact centers in Asia Pacific in the next
5-7 years." |
Current
Players |
37 Firms |
Our Value
Proposition |
Service ethic/attitude (vis India); cost,
turnover (vis Australia); language (vis China) |
| Existing Market |
United States, United Kingdom |
Medical Transcription
| Definition |
Process of interpreting/ encoding
electronically the oral dictation of health professionals
regarding patient assessment, therapeutic procedures ,diagnosis,
and so forth. |
| Trends |
$10-16B industry, 20% CAGR. In the US, only
47% of the market is outsourced, the rest is in-house.
Anticipated surge in 2002-03, e.g. 6700 hospitals have yet to
convert records as required by Federal authority. |
Current
Players |
Approximately 16 firms |
Our Value
Proposition |
Familiarity with medical standards,
terminology and practices of the USA; can take ESL clients for a
premium |
| Existing Market |
United States |
Animation
| Definition |
The process of giving the illusion of
movement to cinematographic drawings, models or inanimate
objects thru 2D, 3D, etc. |
| Trends |
Global animation revenues projected from US$
16B to US$ 50B by 2004-2005 (~25% p.a.); new China market for
education, design, marketing services |
Current
Players |
Approximately 22 firms, including 11 direct
exporters |
Our Value
Proposition |
We are considered competency center for
intangibles such as artistry, creativity (vis India), ability to
interpret cultural nuances (vis China, Korea, Taiwan) |
| Existing Market |
(i) entertainment base - United States, Japan
and Australia/Canada/France; (ii) education/business base -
Malaysia, China, Korea, Thailand |
Shared Financial and Accounting Services
| Definition |
System of centralization/distribution where
an independent business unit is dedicated to providing process-
or knowledge-based financial services to other business units. |
| Trends |
Consolidation of backroom operations on a
regional level |
Current
Players |
Approximately 5-6 F&A centers today + other
backroom operations |
Our Value
Proposition |
"Among the best accountants in the world";
GAAP of the USA; Ranked 16/49 for "International Business
Experience" by World Competitiveness Report 2001 (India=38) ;
80,000-100,000 BA/ Comm graduates; cost savings of 20-40% |
| Existing Market |
(Regional HQs - 300 in-country; HK/Singapore
RHQs; Financial Community (East Coast, Brussels) |
Software Development Services
| Definition |
Analysis and Design, Prototyping, Programming
and Testing, Customization, Reengineering and Conversion,
Installation & Maintenance, Education & Training of Systems
software, Middleware and Application Software |
| Trends |
India moving out of legacy systems;
e-business, mobile appllications |
Current
Players |
Approximately 52 BOI-registered firms and 24
PEZA-registered firms |
Our Value
Proposition |
Can't be defined yet, e.g. spectrum of
services, body-shopping |
| Existing Market |
USA/India (as locators/sellers), Corporate
USA (as buyers), Singapore (as partner for India/China and US) |
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