THE FIRM ATTORNEY PROFILES PRACTICE AREAS CLIENT EXTRANET LOGIN
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Primary Contact

316 Mile Long Building

Amorsolo Street

Legaspi Village

Makati City

1200 Philippines

Telephone: (632) 8941441

TeleFax: (632) 8124296

e-mail: gtalaw@gtalawphil.com

 

Office Hours

9:30AM to 5:30PM PH Time

Monday - Friday

 

www.gtalawphil.com

 

 
     
 

Information & Communications Technology

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IT & IT-Enabled Services Priority Sectors' Profile

 

Contact Centers

Definition A physical location where calls are placed or received in high volume for the purposes of sales, customer service, technical support, research, and others.
Trends "The Philippines is set to be among the largest markets for contact centers in Asia Pacific in the next 5-7 years."
Current
Players
37 Firms
Our Value
Proposition
Service ethic/attitude (vis India); cost, turnover (vis Australia); language (vis China)
Existing Market United States, United Kingdom




Medical Transcription

Definition Process of interpreting/ encoding electronically the oral dictation of health professionals regarding patient assessment, therapeutic procedures ,diagnosis, and so forth.
Trends $10-16B industry, 20% CAGR. In the US, only 47% of the market is outsourced, the rest is in-house. Anticipated surge in 2002-03, e.g. 6700 hospitals have yet to convert records as required by Federal authority.
Current
Players
Approximately 16 firms
Our Value
Proposition
Familiarity with medical standards, terminology and practices of the USA; can take ESL clients for a premium
Existing Market United States

Animation

Definition The process of giving the illusion of movement to cinematographic drawings, models or inanimate objects thru 2D, 3D, etc.
Trends Global animation revenues projected from US$ 16B to US$ 50B by 2004-2005 (~25% p.a.); new China market for education, design, marketing services
Current
Players
Approximately 22 firms, including 11 direct exporters
Our Value
Proposition
We are considered competency center for intangibles such as artistry, creativity (vis India), ability to interpret cultural nuances (vis China, Korea, Taiwan)
Existing Market (i) entertainment base - United States, Japan and Australia/Canada/France; (ii) education/business base - Malaysia, China, Korea, Thailand

Shared Financial and Accounting Services

Definition System of centralization/distribution where an independent business unit is dedicated to providing process- or knowledge-based financial services to other business units.
Trends Consolidation of backroom operations on a regional level
Current
Players
Approximately 5-6 F&A centers today + other backroom operations
Our Value
Proposition
"Among the best accountants in the world"; GAAP of the USA; Ranked 16/49 for "International Business Experience" by World Competitiveness Report 2001 (India=38) ; 80,000-100,000 BA/ Comm graduates; cost savings of 20-40%
Existing Market (Regional HQs - 300 in-country; HK/Singapore RHQs; Financial Community (East Coast, Brussels)

Software Development Services

Definition Analysis and Design, Prototyping, Programming and Testing, Customization, Reengineering and Conversion, Installation & Maintenance, Education & Training of Systems software, Middleware and Application Software
Trends India moving out of legacy systems; e-business, mobile appllications
Current
Players
Approximately 52 BOI-registered firms and 24 PEZA-registered firms
Our Value
Proposition
Can't be defined yet, e.g. spectrum of services, body-shopping
Existing Market USA/India (as locators/sellers), Corporate USA (as buyers), Singapore (as partner for India/China and US)
 
   

 

 

 

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Guzman Taņedo & Acain Law Offices
316 Mile Long Building, Amorsolo Street, Makati City, Philippines - Telephone: 894.14.41; Telefax: 812.42.96

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